Being able to communicate with your cloud hosting company if you have any questions or encounter any difficulties is important and how fast they will respond and react is usually crucial, especially if your website is business-oriented, as more downtime often means losing potential clients. The support options are also one way to distinguish actual providers from resellers. The second generally reply just to e-mails or support tickets and you'll need to wait for a whole day or longer to receive a response. In case the problem needs several replies, you will end up losing several days so as to have a simple problem solved. With a legitimate and trustworthy web hosting provider, you will be in a position to connect with the support at any time and get a timely response no matter what the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of receiving assistance right away, that's why our cloud hosting services come with 24/7 support as well as several options for contact. In case you do not have an account yet, you can give us a call or come on our live chat and consult with a live representative, to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you'll never end up buying a service which you cannot use effectively. In case you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it requires further analysis. In contrast to the vast majority of suppliers out there, we reply to all tickets within 1 hour, so you will not have to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.

24/7 Customer Support in Dedicated Web Hosting

When you buy a dedicated server from us, you are able to get in touch with us anytime using a number of channels and the maximum time that you will have to wait for an answer is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it is a weekend or a holiday and we will help you with anything relevant to the apps that are pre-installed on the server. To contact us about a tech matter, you're able to open a support ticket through the Help section of your billing Control Panel or you can send us an email. If you have any kind of general questions or you'd like to learn more about our solutions before you order, you can employ our live chat or you could call one of the local numbers that we have in different countries worldwide. When you need help with third-party software that you can't deploy or operate effectively, you can add the Managed Services upgrade to your plan and our system administrators will assist you.