A ticketing system is the most common channel of correspondence that web hosting providers offer to their customers. It’s usually part of the billing account and is the easiest way to deal with an issue that requires a certain amount of time to examine or that has to be forwarded to a system administrator. Thus, all comments provided by either party will be kept in one place in the event that someone else needs to work on the problem in question and the info in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which means that you will need to sign in and out of at least 2 accounts to perform a specific operation or to get in touch with the hosting company’s help desk support staff. In case you would like to manage a handful of domains and each one is hosted in a separate account, you’ll need to use even more accounts simultaneously. Furthermore, it can take a significant length of time for the provider to answer your tickets.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with lots of other web hosting providers, the support ticket system that we use with our Linux cloud hosting is an integral part of the Hepsia Control Panel, which comes with all web hosting accounts. You will not have to remember several log-in credentials, since you will be able to manage both your tickets and the hosting account itself in one location. So, if you have an inquiry or bump into a predicament, you can contact our technical support team members instantly. Our system offers a smart search option. This suggests that even in case you have sent many tickets over the years, you’ll be able to track down the one that you want without difficulty. Additionally, you can check knowledge base recommendations for handling common issues.