If you’ve ever got any questions connected with your hosting account or if you experience a problem with your sites, you’ll need to contact the respective hosting provider’s customer support team. It may not matter how promptly they’ll respond if you’ve got a generic question, but a problem like an unsuccessful software app update, for example, may lead to your site becoming damaged or unavailable on the web. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be out of order. In case you offer services or goods online, any outage will influence your website in a disruptive way and you may lose existing or potential clients. Many hosting providers, especially resellers, respond to support tickets and e-mails within 24 hours, but in the digital age that is way too long, as clients will rarely revisit a website that is not functioning correctly for lengthy periods.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reply time for any tech support ticket that you submit or any e-mail that you send is just one hour, even if you contact us during weekends and official holidays. Whatever the essence of your issue or query may be, we’ll lend you a hand instantly and will give you the needed information to troubleshoot any problem with your sites. The actual reaction time usually does not exceed 15 to 20 minutes, which suggests that you can forget about waiting for hours and hours to get an issue fixed or even worse than that – waiting around a whole day only to get an answer that more info is needed while nothing is sorted out. We’ll offer you assistance without any delay solely because we understand precisely how valuable time can be in the dynamic Internet world. The 1-hour reply guarantee applies to any billing or technical inquiry that you may have related to our Linux cloud hosting.