There are a lot of cloud hosting companies on the market, however the majority of them are resellers that have limited resources, especially when it comes to support. A good way to distinguish them is the option to get in touch with the company by phone. The type of support that you'll receive via this particular channel of communication may vary based on the provider - some provide you with experienced phone support, many others offer general and customer support only as some issues are more time-consuming and it is far easier to be resolved with a support ticket, especially if the situation needs to be escalated. Still, it is good to find that you could always reach your web hosting provider as there are plenty of small-scale issues which can be taken care of easily and in a very timely manner through a call, not mentioning that you can get additional info for the services even before you become a customer.

Phone Support in Cloud Hosting

We know that having the option to talk to a live representative is very important, so we have three support lines worldwide (USA, UK and Australia) and you will be able to contact us on the phone for 14 hours every day. In case you consider getting one of our Linux cloud hosting, for instance, you will be able to give us a call and find more about our services prior to ordering to ensure that we do match all of the system requirements for your sites. After your purchase, you can contact us about all of the sales or billing problems you may have, or receive any type of general or basic tech information that you need. We've aimed to find the balance between telephone and ticket support, so for entirely technical matters you'll have to use our ticketing system, that will make it easier to monitor the communication as well as any new developments in the resolution of your issue.