Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • We provide a one–hour response guarantee for each ticket or e–mail that you submit to our help desk support staff. We will quickly respond to all typical enquiries and forward right away the matter to our admins if any additional assistance is required. If you take advantage of our Admin Services package, we’ll perform any of the included server administration services at a time that has been agreed upon upfront.

  • Top quality support service

  • A Top–Notch Help Desk Support Service

  • We’ll be available to you 24x7x365 to respond to any enquiries that you may have pertaining to our Website Control Panel or any of the applications that we have pre–installed on your behalf on the server. In case you also need support tackling server admin procedures, have a look at our Admin Services package, which includes backup hard disk storage space, OS updates every week, server monitoring and restarting services, as well as software installation and problem troubleshooting procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • We have equipped the Website Control Panel with an in–depth knowledgebase, which includes elaborate explanations of its features and functions. Besides, we have prepared in–depth video tutorials that will further explain to you how to carry out a given task or solve a typically experienced problem. The help articles and the tutorial videos are readily reachable from each Website Control Panel section via the Videos and Help buttons located in the top right corner.