1 hour ticket response
We are focused on offering a quick and adequate solution to every trouble ticket submitted by a customer. Our practiced help desk staff representatives will examine your request and will offer you the best solution. We offer a 1–hour response time guarantee for all customer support tickets. In reality, our average trouble ticket response time has proved to be 20 minutes.
A Top–Quality Customer Service
Our customer support staff members possess extensive experience in the Linux cloud hosting world and are knowledgeable enough to provide a swift answer to your problem. If, however, the situation at hand is not within the competence of a technician, the client support ticket will be forwarded to a programmer or administrator for additional investigation.
An Easy–to–Browse Help Center
To help you find a quick hint on how you can use a certain feature, we have implemented a really intuitive Help section in our Website Control Panel. You can search through a rich selection of web hosting account administration articles and website administration articles, have a gaze at the F.A.Q. section or check out our step–by–step video tutorials.
